FAQS/Contact

Q: How will I receive my OSET Digital Platform download and login instructions?

A: Your unique personal access code will be sent to the email address used to register for OSET Digital and is also available on the Ortho Summit website under ‘My Account’. This personal access code is unique to you. You can only be logged in on one device at a time.

 

Q: What are the minimum system requirements to run the OSET Digital Platform?

A:  Minimum System Requirements

An internet connection – broadband wired or wireless (4G/LTE)

Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth

A webcam or HD webcam – built-in or USB plug-in

For Windows
Processor/Memory: 2.7GHz Intel Core i5/8GB of RAM
Graphics: Intel® HD Graphics 630 1.5GB of VRAM
Storage: 800MB
Operational System: Windows 10  

For Mac
Mac Versions: MacBook Pro 2015 and above
Processor/Memory: 2.7GHz Intel Core i5/8GB of RAM
Graphics: Intel® HD Graphics 630 of 1.5GB of VRAM
Storage: 800MB
Operational System: OSX 10.14.x

 

Q: What happens if I don’t have permission to install the OSET App on my computer?

A: Security measures by your institution might restrict administrator rights to install applications on your computer. Our team recommends you use your personal computer. If you must use your corporate computer, please work with your IT department in advance to ensure your ability to install this application prior to December 10th, 2020.

 

Q: Who do I contact if I need technical support or for any conference queries?

A: For Technical Support, please call:               

OSET Technical Support – 212-871-2117

Look for the Help Me Avatar in the OSET Digital Platform.

Technical Support Line Hours

Wednesday: 3:00 PM – 9:00 PM EST

Thursday: 5:45 AM – 7:45 PM EST

Friday: 5:45 AM – 1:45 PM EST

Saturday: 5:45 AM – 8:45 AM EST

For General Conference & Registration Support, please call:

Email: admin@orthosummit.com

Phone: +1.646.513.8131

 

Q: How am I able to interact with other participants and watch presentations?

A: Interactions with participants and viewing the educational program is easy. We created short videos that will get you up to speed quickly www.youcanevent.com/tutorials or www.youcanevent.com/videos

 

Q: How do I redeem my GrubHub lunch credit?
A: Check your inbox for an email from corporatesupport@grubhub.com. Follow the instructions to create an account at www.grubhub.com. Log in to your GrubHub Account each day of OSET Digital for your $50 credit valid from 7:00 AM – 5:00 PM (local time).

 

Tips for Success!

Avoid Wi-Fi

  • Use the 25’ ethernet cord in your gift box to connect your computer directly to your cable or ISDN modem.
  • Turn off your Wi Fi to avoid interference with the now hardwired connection.
  • If it is not possible to connect to your modem, consider experiencing OSET Digital from your office or institution, as often you will have hardwired access there.

Reduce Computer Congestion

  • Close out of other programs while using OSET Digital.
  • Plug your computer into power and avoid using your battery only.

Lighting is Key

  • If you have a ring light, it’s best to center it directly above your computer screen.
  • Avoid sitting in areas that have harsh overhead lighting, that are dimly lit or in front of windows as the backlight will make it difficult to see your face. 

Find Your Best Angle 

  • Set your computer on a level surface.
  • Place your device’s camera at your eye level and frame yourself in the center of the screen.
  • Limit movement while your camera is active.

 

Send Us a Message

    Program Office

    OSET, Inc.
    PO Box 189
    Bayville, NJ  08721
    Phone +1 (646) 513-8131

    Orthopaedic Summit

    PO Box 189
    Bayville, NJ  08721
    Phone +1 (212) 987-OSET (6738)

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    Bellagio Las Vegas
    Las Vegas, NV
    December 11 – 15, 2021

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